Our Technology Infrastructure team supports all the hardware for the district, including system servers, databases, computers, projectors, cameras, networking access points, wireless, VPN, data and internet security, and so much more.
Our Information Services team supports our application software, such as eSchoolPlus student information system and Tyler Munis business system. We manage data between the district and vendor applications, create reports for district and campus users, provide programming support, and new application rollouts.
One Word
Technology and Information Services: Teamwork
Technology Infrastructure: Transparent
Information Services: Committed
Reference Book: One Word that will change your life, by Jon Gordon, Dan Britton, and Jimmy Page
Vision:
The vision of the Technology & Information Services department is to deliver world class service and support to the students, teachers, administrative staff, and the community of Round Rock ISD.
Mission Statement:
We will provide exceptional services and solutions that enhance the student learning experience through continued innovation.
Key Projects for 2024-2025
Secondary Data Center Redundancy
Student Chromebook Refresh
Windows 11 Migration
Bond Planning
Staff Laptop Refresh
Network Security Enhancements
Cybersecurity Initiatives
DecisionEd Data Warehouse
Badge Access Migration
Data Integrations
Kronos Upgrade
Privileged Access Management
2024-2025 Goals
- Provide ongoing support for and continuously improve upon IT services delivered throughout the district.
- Develop procedures for managing technology changes and for minimizing service disruption.
- Ensure high availability of the district’s network and application infrastructure, maintaining integrity and cost efficiencies in the delivery of operations and support services.
- Protect district information and continue to promote online safety practices to students and employees.
Staff
Contact
Technology Center
7700 Cornerwood Drive
Austin, TX 78717
512-464-5160
Help Desk Phone Support:
(512) 464-5167 – Technology
(512) 464-5142 – Info Svcs
Help Desk Online Support:
Submit a Service Desk request to: support@roundrockisd.org
New Service Desk
Regular Hours:
Mon-Fri 8am – 5pm – Technology Infrastructure
Mon-Fri 7am – 5pm – Information Services