About Us

Technology and Information Services provides professional services designed to facilitate the use of technology by District users. We provide specialized technology-oriented solutions by combining the processes and functions of software, hardware, networks, and telecommunications to make Round Rock ISD a world-class District.

Our Technology Infrastructure team supports all the hardware for the district, including system servers, databases, computers, projectors, cameras, networking access points, wireless, VPN, data and internet security, and so much more.

Our Information Services team supports our application software, such as eSchoolPlus student information system and Tyler Munis business system.  We manage data between the district and vendor applications, create reports for district and campus users, provide programming support, and new application rollouts.

One Word

Technology and Information Services:  Teamwork

Technology Infrastructure:  Transparent

Information Services:  Committed

Reference Book:  One Word that will change your life, by Jon Gordon, Dan Britton, and Jimmy Page

Vision:
The vision of the Technology & Information Services department is to deliver world class service and support to the students, teachers, administrative staff, and the community of Round Rock ISD.

Mission Statement:
We will provide exceptional services and solutions that enhance the student learning experience through continued innovation.

Key Projects for 2018-2019
Secondary Data Center
Virtual Desktop Infrastructure (VDI)
Windows 10 Migration
Fiber Optic Network Technology Refresh
Telecommunications Infrastructure Refresh
Network Security Enhancements
eSchool Plus 4.0 Upgrade
DecisionEd Data Warehouse
Encore Identity and Access Management
Tyler Munis Business System
Printer to Copier Migration
.NET application development standards

2018-2019 Goals

  • Provide ongoing support for and continuously improve upon IT services delivered throughout the district.
  • Develop procedures for managing technology changes and for minimizing service disruption.
  • Ensure high availability of the district’s network and application infrastructure, maintaining integrity and cost efficiencies in the delivery of operations and support services.
  • Protect district information and continue to promote online safety practices to students and employees.

Staff

Mark Gabehart
Executive Director of Management Information Services
Fax: 512-464-5996
Artricia McClure
Executive Assistant
Roger Adair
Director, Information Services
Scott Stansbury
Director, Technology Infrastructure

Contact

Round Rock I.S.D. Technology Center
7700 Cornerwood Drive
Austin, TX 78717
512-464-5160
Help Desk Phone Support:
(512) 464-5167 – Technology
(512) 464-5142 – Info Svcs
Help Desk Online Support:
Submit a Service Desk request to: support@roundrockisd.org

New Service Desk
Regular Hours:
Mon-Fri 8am – 5pm – Technology Infrastructure
Mon-Fri 7am – 5pm – Information Services

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