Technology and Information Services provides professional services designed to facilitate the use of technology by District users. We provide specialized technology-oriented solutions by combining the processes and functions of software, hardware, networks, and telecommunications to make Round Rock ISD a world-class District.
Our Technology Infrastructure team supports all the hardware for the district, including system servers, databases, computers, projectors, cameras, networking access points, wireless, VPN, data and internet security, and so much more.
Our Information Services team supports our application software, such as eSchoolPlus student information system and Tyler Munis business system. We manage data between the district and vendor applications, create reports for district and campus users, provide programming support, and new application rollouts.
Technology and Information Services: Teamwork
Technology Infrastructure: Transparent
Information Services: Committed
Reference Book: One Word that will change your life, by Jon Gordon, Dan Britton, and Jimmy Page
The vision of the Technology & Information Services department is to deliver world class service and support to the students, teachers, administrative staff, and the community of Round Rock ISD.
We will provide exceptional services and solutions that enhance the student learning experience through continued innovation.
Key Projects for 2018-2019
Secondary Data Center
Windows 10 Migration
Fiber Optic Network Technology Refresh
Telecommunications Infrastructure Refresh
Network Security Enhancements
eSchool Plus 4.2 Upgrade
DecisionEd Data Warehouse
Encore Identity and Access Management
Support Tyler Munis Business System Upgrade
Printer to Copier Migration
Student Transfer Application
- Provide ongoing support for and continuously improve upon IT services delivered throughout the district.
- Develop procedures for managing technology changes and for minimizing service disruption.
- Ensure high availability of the district’s network and application infrastructure, maintaining integrity and cost efficiencies in the delivery of operations and support services.
- Protect district information and continue to promote online safety practices to students and employees.
Round Rock ISD Technology Center
7700 Cornerwood Drive
Austin, TX 78717
Help Desk Phone Support:
(512) 464-5167 – Technology
(512) 464-5142 – Info Svcs
Help Desk Online Support:
Service Desk request
Help Desk Hours:
Monday through Thursday from 8 a.m. – 5 p.m., Friday 7:30 a.m. – 4:30 p.m. – Technology Infrastructure
Monday through Friday from 7:30 a.m. – 4:30 p.m. – Information Services