Round Rock ISD network provides added security for users of the campus network by segregating the campus network into distinct virtual networks for faculty, staff, students and guests. It also adds encryption capabilities to RRISD’s wireless network, protecting the privacy and confidentiality of information you transmit using the WiFi network.
RRISD Wi-Fi: The RRISD wireless network is available inside most general use and academic buildings on any RRISD Campus.
RRISD BYOD Wi-Fi: RRISD does provide wireless access to Staff / Students and Visitors of RRISD.
To connect to RRISD Network, be sure to have the following items:
- Network ID and Password
- Computer with Ethernet
- Ethernet Cable
- Available Ethernet Port
If you need to access Round Rock ISD information and files from outside of the District network, you will need to request remote VPN access.
Virtual Private Network (VPN) extends RRISD network access across a public network, while benefiting from the functionality, security and management policies of the private network.
To Request Access, submit a ticket to the Service Desk
VPN Install Guide: Install & Configure
Communication Services is responsible for the support and maintenance of all forms of communication services. Services supported by Communication Services are IP telephony, video, conferencing, digital signage and other emerging communication oriented technologies.
Round Rock ISD, through an agreement with Time Warner Cable, provides Cable TV to the School District.
RRISD IPTV provides access to television stations approved by district administration and will be available for use when the icon is present on the desktop.
You must be logged in with your RRISD Credentials to view Channels otherwise will receive Script Error.
To install the IPTV app, locate the following “Bob” App Catalog icon on your computer task bar. Click on it, then click on IPTV. Install the RRISD Television Channels app.
Once installed, you will find a RRISD Television Channels icon on your desktop. Click on the icon to watch the available TV channels and campus video broadcast.
Most telephones use Avaya VoIP (Voice over Internet Protocol). VoIP provides traditional telephone service, as well as many additional features, by using the computer data network instead of a traditional phone line. This saves the School District money, and helps to provide many advanced calling and collaboration features that the former analog phone system lacked.
CREATE YOUR PERSONAL GREETING
You must be in your voice mailbox to create your personal greeting. To create the greeting:
- On your telephone keypad, press 3.
- On the keypad, press 1.
- Enter greeting number 1.
- At the tone, record your greeting.
- Press the # sign to approve the greeting or 1 to edit. (Note: when you press the # sign at this point, your greeting will be saved and active for all calls.)
Answering a Call:
- If you are not on another call, lift the handset, or press Speaker to answer using the speakerphone, or press Headset to answer using the headset.
- If you are on another call, from the phone screen, scroll to the line with the incoming call and press Answer or OK.
Making a Call:
- Lift the handset, or press Speaker, or select an available line and press OK.
- Dial the number you want to call.
- For internal RRISD numbers, you can just dial the last 4 digits of the number
- For external calls, dial 9 for an outside line, 1 for long distance (don’t dial 1 for 512 area code), then the area code and the number
Putting a Call on Hold:
- Press Phone to view the main Phone screen, if necessary.
- Select the line you want to put on hold.
- Press Hold.
- Press Resume to retrieve the call.
Transferring a Call:
- From the Phone screen, select the line you want to transfer.
- Press Transfer.
- Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list.
- Press Complete to transfer the call.